FAQs

WHY PURCHASE FROM GEMCOM?

  • Competive pricing with no up charges.
  • No handling fees on shipments. We only bill for what UPS or FED EX charges, even though our custom shipping boxes and materials cost approximately $25 per annunciator, on average.
  • Our friendly staff responds quickly to your emails, faxes or phone calls. Every order is confirmed in writing with an approximate ship date.

ORDERING AT GEMCOM

How can I place an order?
Download one of our orderforms, and fax it to 800-476-8618 with purchase order and Net 30 day terms.
Call our Sales Staff @1-888-4GEMCOM (4436266)
Email Cindy at cmcsweeney@gemcom.com.
Current Price Lists-will be sent with each order or quote form returned.
How do I get a quote?
Download one of our quote forms, fill it out and fax to 800-476-8618. Someone in our sales department will respond in 1 business day or less. Call Cindy @1-888-4GEMCOM (4436266) with questions.

PAYMENT INFORMATION

How do I pay for my order?
Set up an open account by requesting a credit application
Pay by any major credit card. Call Cindy @ 1-888-4GEMCOM (4436266) with credit card information.
How do I receive my invoice?
Invoices are faxed or emailed with ship date and tracking information.
What are your payment terms and conditions?
Net 30 days with an open account, approved by our Credit Deparment. Longer terms on large projects can be arranged.
Do you charge Sales Tax?
We must charge Illinois Sales Tax only if purchased and shipped to an Illinois Location. If product is for resale, then we must have a copy of your Illinois Sales Tax Resale # or Tax Exempt #.

SHIPPING INFORMATION

What is your normal delivery time?
Annunciators: 10-15 working days after receipt of purchase order, drawing approval and receipt of modules. Email drawings in Autocad for quick turnaround.
Engraved signs: 1 working day
Ansi Warning or Safety signs: 5 working days
Switches: 1-5 working days
How do you ship?
UPS ground or air, charging current rates with no handling charges.
Can I ship an order to a different address than my billing address?
Yes, make sure the correct ship to is on the purchase order.

RETURNS AND WARRANTIES

Can I return any product?
Since all our products are custom, they are not returnable unless the product is defective. Returns must be made within 1 year and will be repaired or replaced at Gemcom’s discretion.
What is your warranty?
Gemcom’s warranty shall be limited soley to repair or replacement of any defects in workmanship within one (1) year from date of purchase.

TECH SUPPORT AND MODIFICATIONS

How can I modify an existing annunciator?
If it is within 6 months of purchase and only text changes, Gemcom will send a free mylar to be replaced by customer. Customer must revise Gemcom’s asbuilt file drawing and email to Gemcom.

Minor modifications on door--just disconnect door and send to Gemcom. Cables & Interface Board are labeled so customer will know how to reconnect.
How can I get Tech Support?
Contact John Kelly at jkelly@gemcom.com or Matt Stafford at mstafford@gemcom.com
Call 1-888-4GEMCOM (4436266).